Nexo VPN (“we,” “our,” or “us”) has developed this VPN application as a free service. It is provided at no cost and is intended for use as is. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our applications, websites, and related products (collectively, the “Services”).

Your privacy and security are our highest priorities. By using our Services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account Details: When you create an account, we may collect your username, email address, and password.
   
• Billing and Payment Information: If you purchase a service, we may collect your billing name, email address, and payment details (though we do not store credit card or bank account information).
   
• Identity Verification: We may request your email address for verification purposes.
   
• Communications: If you contact us by email, submit forms, or participate in surveys/promotions, we collect the information you provide.
   

1.2 Information We Collect Automatically

• Usage Data: Information on how you interact with our Services, such as bandwidth usage and session duration.
   
• Device Information: Details about your device, including identifiers, browser type, operating system, and network information.
   
• Diagnostic Data: Logs of server interactions (e.g., connection timestamps and request types) used for troubleshooting and performance, not including your VPN browsing activity.
   
• Location Data: Approximate location based on GPS or IP address.
   

1.3 Information from Third Parties

• Third-Party Accounts: If you register using a third-party account (e.g., Google), we may collect the information provided by that third party, subject to your privacy settings with them.
   

2. How We Use Your Information

We may use your information for the following purposes:

• Service Delivery & Maintenance: To operate, maintain, and support our Services.
   
• Billing & Payments: To process transactions and manage billing.
   
• Customer Support & Communication: To respond to inquiries and provide updates or important information about our Services.
   
• Service Improvement: To analyze usage patterns and develop new features.
   
• Marketing & Advertising: To improve marketing efforts and deliver relevant content or advertisements.
   
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity.
   
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
   

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

• With Your Consent: When you link third-party accounts or otherwise authorize sharing.
   
• With Service Providers: With trusted partners such as payment processors, analytics providers, and hosting services that help us operate our Services.
   
• Business Transfers: If our business is acquired, merged, or sold, your data may be transferred to the new owner.
   
• Legal Requirements: If required by law, regulation, or legal process, we may disclose information to authorities.
   
• Aggregated or Non-Identifiable Data: We may share anonymized or aggregated data for research and analytics.
   

4. Advertising

We may display ads through third-party networks (e.g., Google AdMob). These networks may collect limited data such as your IP address or advertising ID to personalize ads. While connected to our VPN, your real IP address remains hidden from these networks.

Refer to the privacy policies of these third-party ad networks to learn how they handle your data.

5. Tracking Technologies & Cookies

We use cookies, SDKs, and similar technologies to:

• Provide, secure, and optimize our Services.
   
• Analyze usage patterns to improve performance.
   
• Deliver and measure the effectiveness of ads.
   

Third-party providers like Google Analytics, Firebase, and AdMob may also collect and process data on our behalf. Please review their privacy policies for details on how they handle your information.

6. Data Security

We use administrative, organizational, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously enhance these protections to keep your information secure.

7. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information in accordance with applicable privacy laws.

8. Data Retention

We retain your personal data only as long as necessary to provide our Services or as required by law. We may also retain data to detect misuse, resolve disputes, and enforce our agreements.

9. Your Rights (California Consumer Privacy Act - CCPA)

If you are a California resident, you have the right to:

• Request information about the categories of personal data we collect.
   
• Request the deletion of your personal data.
   
• Opt out of the sale of your personal data (we do not sell your data).
   

To exercise these rights, please contact us at support@nexovpnio.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from anyone under this age. If you believe your child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with an updated “Last Updated” date. If we make significant changes, we will notify you in advance. Your continued use of our Services following updates constitutes acceptance of the revised policy.

12.Split Tunneling

Our VPN app offers Split Tunneling, which lets users choose which apps use Nexo VPN’s secure VPN connection and which connect directly to the internet. To enable this feature, the app temporarily processes the list of installed applications locally on your device. This information is used only to apply your Split Tunneling settings and is never transmitted to our servers or shared with any third parties. You can modify or disable Split Tunneling at any time in the app settings.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
 support@nexovpn.io